Fini.ai pricing
One unit, an AI reply, which is one answer Fini sends. Replies your team writes are free. No seat fees, no model surcharges, and a monthly cap you control.
Fini.ai is free forever for 250 AI replies a month. Paid plans are Starter $19/mo (2,000 replies), Growth $59/mo (8,000) and Scale $199/mo (30,000), or 20% less billed yearly. Extra replies cost $6 per 1,000. Optional add-ons, free during early access: Fini Resolve at $0.39 per resolved helpdesk ticket and Fini Assured at $29/mo.
Plans
| Free | Starter | Growth | Scale | |
|---|---|---|---|---|
| Price (monthly) | $0 forever | $19 | $59 | $199 |
| Price (billed yearly) | $0 | $15/mo | $47/mo | $159/mo |
| AI replies / month | 250 | 2,000 | 8,000 | 30,000 |
| Agents | 1 | 3 | 10 | Unlimited |
| Pages trained | 500 | 5,000 | Unlimited | Unlimited |
| Actions: order and billing lookups, refunds with approval | 2 | 10 | Unlimited + your API | Unlimited + your API |
| Teammates | Unlimited | Unlimited | Unlimited | Unlimited |
| Fini badge | Shown | Removed | Removed | Removed |
| Helpdesk handover | Zendesk, Freshdesk, Intercom (native); Gorgias, Help Scout (email) | All + SSO, audit log (soon) | ||
| Gap finder & auto re-sync | Re-sync monthly | Weekly re-sync | Weekly gap finder + re-sync | Daily re-sync |
| White-label & custom domain | — | — | — | Coming soon |
| Migration from your old tool | Free, done for you | Free, done for you | Free, done for you | Free, done for you |
Extra replies $6 per 1,000 on any paid plan, with a cap you set. Cancel any time.
Add-ons (free during early access)
- Fini Resolve: $0.39 per resolved ticket. Fini works the tickets in your helpdesk, live today for Zendesk and Freshdesk. It checks for new tickets every 5 minutes. In Suggest mode it posts a drafted reply as a private note; in Auto mode it sends a reply only when it passes Fini Assured with high confidence, and drafts otherwise. First 100 resolutions free, no minimum, no seat fees, and free during early access. Intercom, Gorgias and Salesforce are coming soon. Try it free.
- Fini Assured: $29/month. A switch on each agent. Before a reply is sent, a second, independent AI model checks every factual claim in it against your sources and account data, and safety rules block unsourced money figures, card numbers, IBANs, keys and absolute promises. Anything that fails goes to your team instead of the customer. Free during early access. Try it free.
How Fini's price compares
| For about 2,000 AI answers a month | Cost |
|---|---|
| Fini.ai Starter | $19/mo |
| Chatling Growth (6,000 credits) | $75/mo |
| Chatbase Standard (4,000 credits) | $150/mo |
| CustomGPT.ai Premium (5,000 queries) | $499/mo |
| Intercom Fin, if ~2,000 were resolutions | ~$1,980/mo + seats |
Competitor figures come from each vendor's public pricing page, checked 24 Sep 2026. Plans change, so confirm on the vendor's site before deciding.
Why so cheap?
Fini routes most questions to fast, efficient models and only uses larger models when a question is hard, and it caches your knowledge so it isn't re-read on every message. We pass that saving on because we'd rather have ten thousand happy small businesses than a hundred large contracts.
Questions
Is Fini.ai really free?
Yes. The Free plan includes 250 AI replies every month with no time limit and no card. Your agent is never deleted for being idle.
What counts as an AI reply?
One answer Fini sends to a customer. Replies your team writes are free, and there are no multipliers for using better AI models.
What happens if I go over my replies?
On paid plans, extra replies cost $6 per 1,000 up to a monthly cap you set. On Free, Fini offers email handover until the next month.
Do you charge per seat?
No. Every plan, including Free, has unlimited teammates.
Is there a discount for yearly billing?
Yes, 20%: Starter $15/mo, Growth $47/mo and Scale $159/mo when billed yearly.
Do you charge for migration?
No. Moving your knowledge, conversation history, contacts and settings from your current tool is free on every plan.
Keep reading
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Free forever plan. No card. No sales call.