Answers from your own content
Every answer cites its source: your site, PDFs, Word docs, CSVs or pasted FAQs. When your site changes, Fini re-reads it on its own.
AI customer support for small business
Your AI support agent, live in under 3 minutes.
Paste your website. Fini reads every page, learns how you talk, answers your customers, and when a person is needed, hands you a finished ticket with a reply ready to send. No scripts, no setup calls, no card.
Free forever planNo cardUnlimited teammatesFinished-ticket handover
Prefer a hand? Send us your site and we’ll set it up with you, free.
bloomandco.shop
0:00
- 1Paste website0:00
- 2Read 64 pages0:18
- 3Learned voice & brand0:52
- 4Self-test: 19/201:20 · 1 gap found
- 5You fixed 1 answer1:41
- 6Live on site2:41
BBloom & Co.● Online · replies instantly
Sample shop · real flow, sped up
< 3 min from URL to live
250 free AI replies every month
Up to 6× more replies per dollar than Chatbase*
$0 for extra teammates
Free migration from your old tool
How it works
Three minutes. Zero forms.
Other builders hand you a dashboard and a to-do list. Fini does the setup itself and asks you only to check its work.
0:00
Paste your website
That's the only thing you type. Fini finds your pages, FAQs, policies and help docs by itself.
0:30
It learns your business
Products, prices, hours, returns, tone of voice, logo and colours. Your agent already looks and sounds like you.
1:20
It tests itself
Fini asks itself 20 questions your customers would ask, shows you the answers and flags anything it couldn't find.
2:30
You go live
One line of code, with step-by-step guides for Shopify, WordPress, Wix and Webflow. Sign up only when you publish.
More AI, less admin
An agent that runs itself, not a bot you babysit.
Train as you go
See a reply you don't like? Fix it right in the chat log. Fini learns the rule and applies it to every similar question from then on.
Finds its own gaps
"14 people asked about gift wrapping this week. Here's a drafted answer. Approve?" One tap and the gap is closed.
Actions, with guardrails
Order status from Shopify, payments and subscriptions from Stripe, and lookups in your own API. Account data needs a one-time email code first, and refunds wait for your one-click approval.
Hands over cleanly
When a person is needed, Fini sends you a finished ticket with a drafted reply, straight into Zendesk, Freshdesk or Intercom, or by email, with an optional Slack alert. Customers never repeat themselves.
Speaks their language
Customers write in their own language and Fini replies in it, using your content. No translations to maintain.
Why teams switch
Everything you'd pay extra for, included.
| Fini.ai | Chatbase | Intercom Fin | |
|---|---|---|---|
| Setup | Paste a URL, live in < 3 min | Upload and configure yourself | Needs Intercom or a supported helpdesk |
| Free plan | 250 replies/mo, forever | 50 credits/mo; idle agents deleted after 14 days | Trial only |
| ~2,000 AI replies a month | $19/mo | $120–150/mo | ~$0.99 per resolution + seats |
| Actions (orders, refunds, bookings) | Order and billing lookups, refunds with approval | 1 per agent on Hobby, 10 on Standard ($150) | Yes |
| Teammates | Unlimited on every plan | 1–5 by plan | $29–132 per seat on Intercom |
| Remove branding | Included from $19 | $99/mo add-on | — |
| Finds and drafts missing answers | Automatic, weekly | Manual review | Suggestions |
* Based on public pricing pages checked 24 Sep 2026: Chatbase Hobby $40 for 700 message credits vs Fini Starter $19 for 2,000 AI replies. Competitor plans change; see Chatbase alternative and Intercom Fin alternative for details.
Switching from another tool?
Bring your history. Free.
Conversations, saved answers, contacts, tags and settings move with you from Chatbase, Intercom, Zendesk, Tidio and more. Nothing is deleted at your old tool, and you can run both side by side before you switch.
Pricing
Start free. Stay cheap.
One simple unit: an AI reply is one answer Fini sends. Replies your team writes are free. No model surcharges, no seat fees, no surprise add-ons.
Free
$0 /forever
For trying Fini on a real site, as long as you like.
- 250 AI replies / month
- 1 agent, up to 500 pages
- 2 actions
- Unlimited teammates
- Email handover
- Agent never deleted
Starter
$19 /month
For shops and service businesses getting real traffic.
- 2,000 AI replies / month
- 3 agents, 5,000 pages
- 10 actions
- No Fini badge
- Any website, Shopify, WordPress, Wix
- Auto re-sync weekly
Most popular
Growth
$59 /month
For growing teams that want support mostly handled.
- 8,000 AI replies / month
- 10 agents, unlimited pages
- Unlimited actions + your own API
- Tickets into Zendesk, Freshdesk, Intercom, Gorgias, Help Scout
- Weekly gap finder with drafted answers
- Analytics (API soon)
Scale
$199 /month
For high-volume brands and agencies.
- 30,000 AI replies / month
- Unlimited agents
- White-label + custom domain (soon)
- SSO + audit log (soon)
- Priority support
- Agency workspaces
Need more replies? $6 per extra 1,000, and you choose a monthly cap so the bill never surprises you. Cancel any time.
For helpdesk teams · free during early access
Fini Resolve
$0.39 per resolved ticket
Fini works the tickets already in your helpdesk. Every 5 minutes it picks up new tickets and drafts a reply from your content. You pay only when the ticket is resolved.
- Live for Zendesk and Freshdesk; Intercom, Gorgias and Salesforce coming soon
- Suggest mode: drafted replies wait as private notes
- Auto mode: sends only replies that pass Fini Assured with high confidence, drafts the rest
- First 100 resolutions free, no minimum, no seat fees
For high-stakes answers · free during early access
Fini Assured
$29 /month
A second, independent AI model checks every factual claim in a reply against your sources and account data before it's sent. Anything that fails goes to your team instead of the customer.
- A switch on each agent
- Blocks unsourced money figures and absolute promises
- Blocks card numbers, IBANs and keys in replies
- Failed replies go to your team, not the customer
Works where your customers are
Install anywhere. Hand over anywhere.
Any websiteShopifyWordPressWixWebflowSquarespaceGoogle Tag ManagerShopify · order statusStripe · billing & refundsYour API · lookupsZendesk · nativeIntercom · nativeFreshdesk · nativeGorgias · by emailHelp Scout · by emailSlack · ticket alertsCalendly · booking linkCal.com · booking linkMessenger · soonInstagram · soonWhatsApp · soonVoice · soonSlack answers · soonSalesforce · soonHubSpot · soonZapier · soon
Try it on us
Ask Fini anything.
This little agent was trained on the FAQ below, the same way yours trains on your site.
Hi! I'm Fini. Ask me about setup, pricing, actions or how I compare with other chatbots.
Compare & learn
Choosing an AI support tool?
Honest, dated comparisons and practical guides for small teams.
Pricing
AI chatbot pricing in 2026
What nine tools really cost per 1,000 answers.
CompareFini.ai vs Chatbase
More replies per dollar, seats and branding removal included.
CompareFini.ai vs Intercom Fin
Flat pricing instead of $0.99 per resolution plus seats.
GuideAI customer support for small business
What it handles, what it costs, how to start.
ShopifyAdd an AI chatbot to Shopify
App embed or snippet, plus what it should handle.
BasicsAI chatbot vs AI agent
Answering questions vs getting things done.
FAQ
Good questions.
What is Fini.ai?
Fini.ai is an AI customer support agent for small and growing businesses. You paste your website, Fini trains itself on your pages, and it answers customers on your website. When a person is needed, it hands over a finished ticket with a drafted reply. Connect Shopify, Stripe or your own API and it also looks up orders and accounts, and proposes refunds for your approval.
How can setup really take under 3 minutes?
You type one thing: your website address. Fini finds and reads your pages, learns your tone, logo and colours, then tests itself on 20 typical customer questions and shows you the results. You fix anything that's off and paste one line of code, with step-by-step guides for Shopify, WordPress, Wix and Webflow. You only create an account when you publish.
Is it really free?
Yes. The Free plan includes 250 AI replies every month, forever, with no card. Your agent is never deleted for being idle. Paid plans start at $19 a month for 2,000 replies and remove the Fini badge.
What counts as an AI reply?
One answer that Fini sends to a customer is one AI reply. Replies your team writes are free. There are no model surcharges or hidden multipliers. If you need more, extra replies cost $6 per 1,000, and you can set a monthly cap.
How does "train as you go" work?
Every conversation is in your inbox. If you don't like an answer, click it, write what it should have said, and Fini turns that into a rule it follows for every similar question. Each week Fini also emails you the questions it couldn't answer, with a drafted answer for each. You approve or teach it with one click.
What happens when Fini doesn't know the answer?
It says so instead of making something up, then offers a person. It takes the customer's name and email and sends you a finished ticket: what they want, what Fini checked, what's still needed and a drafted reply. It arrives in your Fini inbox and by email, and can go straight into Zendesk, Freshdesk or Intercom as a ticket, or to Gorgias or Help Scout by email.
Can Fini take actions, not just answer?
Yes. Connect Shopify and Fini looks up an order's payment, fulfilment, items and tracking once the customer gives the order number and email. Connect Stripe and, after the customer confirms their email with a one-time code, Fini shows their payments, refunds and subscriptions and can propose a refund that you approve in one click. It can also call your own API for read-only lookups such as bookings or delivery status, and share your Calendly or Cal.com link. Changing or cancelling orders and booking inside the chat are coming soon; until then those requests reach you as a finished ticket.
Where can I use Fini?
On any website, with one line of code and step-by-step guides for Shopify, WordPress, Wix, Webflow, Squarespace and Google Tag Manager. Finished tickets can also be posted to a Slack channel. Messenger, Instagram, WhatsApp, voice and answering inside Slack are coming soon.
What is Fini Resolve?
Resolve is an add-on for teams that run a helpdesk, live today for Zendesk and Freshdesk. Fini checks for new tickets every 5 minutes. In Suggest mode it posts a drafted reply as a private note for your team; in Auto mode it sends the reply only when it passes Fini Assured verification with high confidence, and drafts otherwise. It costs $0.39 per resolved ticket, with the first 100 free, no minimum and no seat fee, and it's free during early access. Intercom, Gorgias and Salesforce are coming soon. Try it free.
What is Fini Assured?
Assured is a switch you turn on for each agent. Before a reply is sent, a second, independent AI model checks every factual claim in it against your sources and account data. Fixed safety rules also block unsourced money figures, card numbers, IBANs, keys and absolute promises. Anything that fails goes to your team instead of the customer. It's $29 a month, free during early access. Try it free.
How is Fini different from Chatbase or Intercom Fin?
Fini sets itself up from a URL in under 3 minutes, includes unlimited teammates on every plan, and costs $19 a month for 2,000 replies. On Chatbase, a similar volume needs a $120–150 plan, and removing the branding is a $99 add-on. Intercom Fin charges about $0.99 per resolution plus seats. For teams on Zendesk or Freshdesk, Fini Resolve adds helpdesk automation at $0.39 per resolved ticket.
Can I bring my history from my current chatbot?
Yes, free. Our team imports your saved answers and knowledge, past conversations, contacts, tags and settings for you from tools like Chatbase, Intercom, Zendesk, Freshdesk, Tidio and Crisp, or any tool that exports CSV or JSON. Nothing is deleted at your old tool, imported answers arrive as drafts you approve, and you can run both side by side before switching.
Is my data safe?
Your content is used only to answer your customers. We never use it to train AI models, it's encrypted in transit and at rest, and you can delete an agent and all of its data at any time.
Which languages does Fini speak?
Customers can write in their own language and Fini replies in the same language, using your content. You don't maintain any translations.
Can I cancel any time?
Yes. Monthly plans cancel at the end of the month. Yearly plans save 20%. The Free plan never expires.
Who is behind Fini.ai?
Fini.ai is built by Fini LLC, a US company founded in 2022. You can reach us at hello@fini.ai.
Ready in the time it takes to make coffee
Paste your site. Meet your agent.
Free forever plan. No card. No sales call.