Where is my order?
Looks up the order in Shopify from its number and email: payment, fulfilment, items, carrier and tracking link.
For e-commerce · Shopify · WooCommerce
An AI support agent for online stores
"Where's my order?", "Can I change the size?", "How do returns work?" Fini answers from your store pages instantly, looks up Shopify orders by number and email, and hands everything else to you as a finished ticket with a reply drafted. Order changes are coming soon.
Live in under 3 minutesFree forever planNo card
Short answer
Fini.ai is an AI chatbot for e-commerce that reads your store, answers product and policy questions, looks up Shopify order status and tracking, and hands order changes and anything unusual to you as a finished ticket with a drafted reply. It's free for 250 replies a month and $19/mo for 2,000.
What it handles for a store
Order changes
Collects the change the customer wants and sends you a finished ticket. Changes inside the chat are coming soon.
Returns & exchanges
Explains your returns policy and eligibility, then hands the return request to you ready to approve.
Product questions
Sizing, materials, stock and compatibility from your product pages.
Discount & shipping FAQs
Thresholds, delivery times and regions, always current after re-sync.
Human handover
Damaged items, VIPs and complaints go to you with the chat summary.
Why stores choose Fini
- Finished tickets: order requests reach you with the facts gathered and a reply drafted, by email or in your helpdesk.
- Unlimited teammates, so your whole team can review and correct answers.
- Works in your customer's language, from your own pages.
Setting up on Shopify? Read how to add an AI chatbot to Shopify.
Questions
Can Fini track orders?
Yes. Connect Shopify under Integrations and Fini looks up the order from its number and the email on it: payment, fulfilment, items, carrier and tracking link. Changing or cancelling an order is coming soon; for now those requests reach you as a finished ticket.
Can it process refunds?
With your approval. Connect Stripe and, once the customer confirms their email with a one-time code, Fini can show their payments and propose a refund. You approve it in one click in your inbox, Stripe processes it, and the customer gets an email with the refund reference.
Keep reading
Paste your site. Meet your agent.
Free forever plan. No card. No sales call.